Shipping Information

Please allow up to 48hrs for processing of all web orders once received. All orders will only be charged once they have been finalized and ready to be shipped. Once your order has been shipped and an accurate cost for shipping has been determined and will be added to your order total to reflect an exact shipping cost. All overnight Shipments will be charged a minimum of $35.00 for shipping. Orders placed on Saturday and Sunday will be proccesed and shipped no later than the following Monday, unless the particular item is currently not in stock, which at that time you will be notified immediately via E-mail and when next we'll be able to ship that item. In the event of delayed deliver due to incorrect shipping information, an additional shipping charge will be applied to the initial cost.

Back Orders

An Item that is Back ordered means that it is currently out of stock and you'll be notified Immediately via E-mail. If a back ordered item is ordered along with items that are currently in stock, we will contact you via E-mail pending your decision to ship the orders seperately or wait to have them shipped all at the same time. You will be informed of any shipping delay over 30 days. Back orders can be cancelled at any given time upon receipt of notice.

Damaged Packages

Any damaged packages received must be filed with the delivery carrier. If your order was damaged by UPS, they can be reached at 1-800-742-5877 or if your package was damaged by the US Postal Service, they can be contacted at 1-800-275-8777. Once the damage claim is filed, we can proceed to send you a replacement product. Please note to keep the package and all packing materials until the delivery carrier has been contacted of the claim and you will then be notified.

Choose Your Delivery Service - UPS or USPS

USPS - Priority Mail

Free Shipping on All Kite orders over $99.00 Dollars within the 48 continental united states

United States Postal Service - Priority Mail. You may choose to have your order shipped USPS as this is our alternative choice. The US Postal Service advises that priority delivery takes 2-3 days within the USA, but for some areas to allow up to 4-5 business days for the shipment to arrive.

UPS Ground Service

Orders are shipped from Central Florida. Please use the map to determine delivery time to your area. Scheduled delivery days are subjec to change as problems occur within technology or distribution matters with the carrier.

UPS 3 Day Service

The prefered shipping method guaranteed to provide on-time delivery, UPS 3 Day Shipping guarantees to deliver in 3 days from every delivery address within the 48 contiguous states. This is the smart choice for those working on with tight budget who need to get the package there within a certain amount of time.. Some packages, due to package dimensions, may incur additional charges for 3 Day Shipping Service. **Orders shipped on Friday's using UPS 3 Day Shipping will not arrive its destination until the following Wednesday.

UPS Next Day Air - Guaranteed overnight shipping

UPS Next Day Air is fast reliable delivery to every address in all 50 states and Puerto Rico. UPS guarantees delivery by 10:30 a.m., noon, or end of day the next business day depending on destination and Time of Package Shipped. For customers located in Hawaii, Inter-Island Air offers next-business-day service for priority shipments to all addresses in Hawaii. Some packages, due to dimensions, may incur additional charges for Next Day Air service.
**Next Day orders shipped on Friday will be delivered on Monday.
**All Overnight Shipments will be charged a minimum of $35.00.